Privacy policy
Privacy Policy — Luna & Zola
Last updated: September 15, 2026
At Luna & Zola, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
Information We Collect
When you visit our store or place an order, we may collect information such as your name, billing and shipping address, email address, telephone number, payment information, IP address, device information and information about how you use our website.
We collect this information only where necessary to provide our services, process and deliver your orders, communicate with you, improve our store, prevent fraud and comply with applicable legal obligations.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders;
- Arrange shipping and delivery;
- Provide order updates and tracking information;
- Respond to questions and customer-service requests;
- Process returns and refunds;
- Maintain and improve our website and services;
- Detect and prevent fraudulent or unauthorised transactions;
- Send marketing communications where you have consented to receive them.
Shopify
Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to offer our products and services to you.
As part of operating our store, certain personal information may be processed by Shopify in accordance with its own privacy practices.
Payments
Payments made through our store are processed by the payment providers available at checkout. We do not directly store your complete payment-card details.
Payment providers may process your information according to their own privacy policies and applicable legal requirements.
Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including payment processors, delivery and logistics providers, website and technology providers, analytics providers and customer-service tools.
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website and, where permitted, provide relevant advertising.
You can manage cookies through your browser settings and, where available, through the cookie/privacy settings provided on our website.
Marketing Communications
If you have subscribed to our marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails.
Your Personal Information
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the details below.
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. Luna & Zola is not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our store, services, legal requirements or business practices. The latest version will always be published on this page.
Contact
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at:
Luna & Zola
Email: support@lunazola.co.za