Terms of service
Last updated: September 15, 2026
Welcome to Luna & Zola. These Terms of Service apply to your use of our website and to all purchases made through our online store.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.
1. General
Luna & Zola operates this online store and provides products and services to customers subject to these Terms of Service.
We reserve the right to update, change or replace any part of these Terms by publishing updates on our website.
2. Online Store
By placing an order through our website, you confirm that the information you provide is accurate, complete and up to date.
You may not use our products or website for any unlawful or unauthorised purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues or product unavailability.
3. Products
We make every reasonable effort to display our products, colours, images and descriptions as accurately as possible.
However, colours and appearance may vary depending on your device or screen settings.
Product availability is not guaranteed and products may be changed, discontinued or become unavailable without prior notice.
4. Prices and Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change without prior notice. Any price change will not affect an order that has already been accepted and paid for, except where an obvious pricing or technical error has occurred.
Payment must be completed using one of the payment methods available at checkout.
5. Orders
After placing an order, you should receive an order confirmation at the email address provided during checkout.
An order confirmation does not necessarily mean that we have accepted the order. We reserve the right to cancel or refuse an order where reasonably necessary.
If we cancel an order after payment has been received, the applicable amount will be refunded.
6. Shipping and Delivery
Orders are subject to our Shipping Policy.
Delivery times shown on our website are estimates and may be affected by circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Luna & Zola is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
7. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Customers may request eligible returns within the return period stated in that policy.
Products must meet the applicable return conditions to qualify for a refund.
8. Incorrect or Damaged Products
If you receive an incorrect, damaged or defective item, please contact us at support@lunazola.co.za as soon as possible.
Please provide your order number and, where applicable, clear photographs showing the issue so that we can review your request.
9. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct such errors and update information where appropriate.
10. Intellectual Property
Unless otherwise stated, the content on the Luna & Zola website, including text, branding, graphics and other original content, may not be copied, reproduced, distributed or used for commercial purposes without permission.
Third-party trademarks and other intellectual property remain the property of their respective owners.
11. Third-Party Services
Our store may use third-party services to provide features such as payment processing, shipping, analytics and other functionality.
Your use of certain third-party services may also be subject to the terms and privacy practices of those providers.
12. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
13. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent purposes;
- To violate the rights of others;
- To transmit malicious code, viruses or other harmful material;
- To interfere with the security or operation of our website;
- To attempt to obtain unauthorised access to our systems or services.
We reserve the right to restrict access to our website where these Terms are violated.
14. Limitation of Liability
To the extent permitted by applicable law, Luna & Zola will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable consumer law.
15. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this page together with the date of the most recent update.
16. Contact Information
Questions regarding these Terms of Service can be sent to:
Luna & Zola
Email: support@lunazola.co.za