Terms of service
Shipping Policy
Last updated: September 15, 2026
At Luna & Zola, we aim to process and deliver your order as quickly and efficiently as possible. Please review our shipping information below before placing your order.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.
Please note that orders placed during weekends, public holidays or periods of high demand may require additional processing time.
Shipping & Delivery Time
After your order has been processed, the estimated shipping time is approximately 4–7 business days.
This means that the total estimated delivery time, including processing, is approximately:
5–10 business days
Delivery times are estimates and may vary depending on your location, courier delays, public holidays, weather conditions or other circumstances outside our reasonable control.
Shipping Within South Africa
We currently deliver orders throughout South Africa.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please double-check your address and contact details before completing your purchase.
Tracking Your Order
Once your order has been shipped, tracking information will be provided where available.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
You can use your tracking information to follow the progress of your delivery.
Delivery Delays
Although we do our best to ensure orders arrive within the estimated delivery period, occasional delays may occur.
During periods of high demand, public holidays or unexpected courier disruptions, delivery may take slightly longer than usual.
If your order is significantly delayed, please contact our customer service team and we will assist you in checking the status of your shipment.
Incorrect or Incomplete Address
Please ensure that your shipping information is correct before submitting your order.
Luna & Zola cannot guarantee successful delivery where an incorrect or incomplete address has been provided.
If you notice an error in your delivery details, please contact us as soon as possible at support@lunazola.co.za.
Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost during delivery, please contact us at support@lunazola.co.za with your order number and relevant information.
We will review the situation and assist you with the appropriate next steps.
Customer Service
If you have any questions regarding your order, shipping or tracking, please contact us:
Luna & Zola
Email: support@lunazola.co.za