Frequently Asked Questions

What is the delivery time for my order?

When you order from Luna & Zola, we do everything possible to deliver your order to you quickly and safely.

The average delivery time is 5–10 business days (Monday to Friday, excluding public holidays).

Once your order has been shipped, you will receive a tracking number with which you can easily follow the status of your package until delivery.

What should I do if I have not yet received my order?

Due to high demand for our products, it may sometimes happen that your order arrives slightly later than expected.

We appreciate your patience and understanding.

If the stated delivery time has already passed and you have still not received anything, please send an email to support@lunazola.co.za.

We will then investigate and help you locate your package.

I want to return my order. How do I do that?

To request a return, simply contact our customer service at support@lunazola.co.za.

Please provide the following:

  • Your name

  • Order number (e.g. #0000)

  • Reason for the return

We will then provide the return address and confirm your return.

Once the return is approved, you can return the product with a courier of your choice.

What does it cost to return a product?

Return costs are for the customer's own account.

The cost depends on the courier you choose.

Please consult the website of your chosen courier for more information on rates.

What are the conditions for returning my product(s)?

There is always a 30-day return period.

The return period starts on the day you received the product.

A product can only be returned if:

  • The return period has not yet expired;

  • The product is in its original packaging;

  • All tags are still attached;

  • The product has not been used, damaged or washed.

Please note that approved refunds are subject to a 10% administration and processing fee.

What payment methods do you accept?

We accept payments via:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • EFT (Electronic Funds Transfer)

  • Shop Pay

All payments are processed through secure and reliable payment systems.

Your transaction is 100% safe and protected.

What if I have not received a confirmation email?

This should not happen.

Please send an email to support@lunazola.co.za with your full name and email address.

Our team will assist you as quickly as possible.

Can I cancel my order?

Orders cannot be cancelled once they have been processed or shipped.

If you wish to cancel your order before it has been processed, please send an email to support@lunazola.co.za as soon as possible.

Please provide:

  • Your name

  • Order number (e.g. #0000)

  • Reason for the cancellation

Once an order has been processed or shipped, it must first be delivered before it can be returned according to our return policy.