We love our products and we're sure you'll love them just as much as we do! That's why we offer a risk-free 30-day money-back guarantee. If you are not satisfied with your purchase, we will give you your money back.
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Frequently Asked Questions
When you order from Luna & Zola, we do everything possible to deliver your order to you quickly and safely.
The average delivery time is 5–10 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a tracking number with which you can easily follow the status of your package until delivery.
This should not happen.
Please send an email to support@lunazola.co.za with your full name and email address.
Our team will assist you as soon as possible.
To request a return, simply contact our customer service at support@lunazola.co.za.
Please provide the following:
- Your name
- Order number (e.g. #0000)
- Reason for the return
We will then provide the return address and confirm your return.
Once the return has been approved, you can send the product back with a courier of your choice.
Due to high demand for our products, your order may occasionally arrive slightly later than expected.
We appreciate your patience and understanding.
If the stated delivery time has already passed and you still have not received anything, please send an email to support@lunazola.co.za.
We will then investigate and help you track your package.



